Return

All products that you buy at Shiwi.com can be returned. When you want a different size of the product you can send it back with a description of what size you need. We will send you the right size free of charge. 

To return the item you go to my account and click orders. The you click details of the order you want to return. Then you click return and you fill in the details. After you complete the form, click send.

To retun a product, we need to receive it within 14 days. You can send it to the following adress: 

Shiwi Webshop
Vossenbeemd 111G
5705 CL Helmond

Clearly send along your name, adress, phonenumber, ordernumber and accountnumber and what you wish to happen with the items.

The following terms apply when returning a product:

You need to return the package stamped. Unstamped shipments will be accepted but the costs (between €3,95 and €14,00) will be calculated in your credit. The shipping costs will not be covered by us. 

Make sure that you return the product the way you received it, in the same packaging. When we don't get them back the way we send it, we can't accept them. We don't accept damaged or used items.

The package needs returned within 14 days after we send it to you. We don't accept any returns after this term.

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